Shipping policy
Shipping Policy
Last updated: December 11, 2025
Carrillo’s Janitorial Supply is committed to processing and shipping orders in a timely and professional manner. Please review the following shipping terms carefully.
1) Order Processing Time
Orders are typically processed within 1–3 business days after payment is received and confirmed. Processing times may vary during high-volume periods, holidays, or due to product availability.
Orders are not processed or shipped on weekends or holidays.
2) Shipping Methods and Delivery Times
Shipping methods and estimated delivery times are provided at checkout. Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Supply chain disruptions
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Incorrect or incomplete shipping information provided by the customer
3) Shipping Rates
Shipping costs are calculated at checkout based on:
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Order size and weight
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Shipping destination
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Selected shipping method
Freight shipments may apply to large, heavy, or palletized orders.
4) Chemicals, Equipment, and Special Items
Certain products, including chemicals and equipment, may be subject to:
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Additional handling requirements
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Shipping restrictions
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Freight shipping
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Limited shipping destinations
Some items may be available for local pickup only.
5) Incorrect Addresses and Re-Shipments
Customers are responsible for providing accurate shipping information. If a shipment is returned due to an incorrect or incomplete address:
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The customer is responsible for any additional shipping costs
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Re-shipment will occur only after additional shipping fees are paid
6) Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
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Please contact us within 48 hours of delivery
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Provide photos of the damaged items and packaging, if applicable
Claims submitted after this period may not be eligible for review.
7) Risk of Loss
All orders are considered delivered once they are transferred to the shipping carrier. Risk of loss and responsibility pass to the customer at that time.
8) International Shipping
At this time, we primarily ship within the United States. Any applicable duties, taxes, or customs fees are the responsibility of the customer.
9) Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.
10) Contact Information
For questions regarding shipping, please contact us at:
Carrillo’s Janitorial Supply
Email: office@carrillosjanitorialsupply.com